The Modern Foundation

Month 1

Month 1: The Workstation & Connectivity

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Week 1: The Hardware/OS Hybrid

  • Laptop teardown (RAM/SSD)

  • BIOS/UEFI settings for corporate security

  • installing Windows for Enterprise

  •  creating the first “Service Desk” ticket

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Week 3: Network Plumbing

  • Making an Ethernet cable (RJ45)

  • understanding IP addresses (IPv4 & 6)

  • DHCP vs. Static

  • Ping/Tracert to find where a connection breaks.

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Week 2: Identity & Access

  • Joining a domain

  • Understanding User vs. Admin rights

  • Active Directory (AD) user creation

  • Resetting passwords & other  most common IT task.

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Week 4: Office Productivity & AI

  • Setting up Outlook/Teams

  • Troubleshooting PST/OST files

  • Using AI tools to automate meeting minutes and professional email drafting

Month 2

Month 2: The LAN & ITIL Basics

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Week 1: Switching & Routing

  • Connecting a Cisco switch

  • VLANs (why HR can’t see Finance data)

  • Basic Router configuration

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Week 3: Printing & Sharing

  • Network printer mapping

  • Print Servers

  • File permissions (NTFS)

  • Shared Folders

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Week 2: The ITIL Way

  • Handling “Incidents” (Broken) vs. “Changes” (New)

  • How to document a “Workaround” in a Knowledge Base

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Week 4: Security & ISO

  • Introduction to ISO 27001

  • Why we lock screens

  • USB blocking policies

  • Spotting Phishing emails using AI-based checkers

Month 3

Month 3: Troubleshooting & Advanced Office Ops

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Week 1: Infrastructure Mapping

  • Drawing a network diagram (Visio/Lucid)

  • Understanding the flow of data from PC to Firewall

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Week 3: AI for Efficiency

  • Using AI to write PowerShell scripts for basic tasks (e.g., “Emptying Temp folders on 50 PCs at once”

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Week 2: Remote Support

  • Using RDP, TeamViewer, and AnyDesk to fix a PC in a different city

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Week 4: The Helpdesk Pro

  • Roleplay week—Managing a “Critical” incident, communication etiquette, and closing tickets with proper documentation.